ServiceNow table maps are typically used in Perspectium Service Gateway integrations to handle the mapping of fields in certain ServiceNow tables as data is shared out of your instance. You can include a table map as part of your ServiceNow dynamic share or bulk share to help with field mappings and data transformation. NOTE: When using a table map with a dynamic share, the dynamic share will trigger based on trigger conditions (i.e. create, update or filter conditions). So this may result in a dynamic share being triggered when a particular field is updated that is not in the table map. As a result, the table mapped record shared out may not have any updated content since all the fields mapped have not changed. To avoid this scenario, use the Share or ignore on specified field updates option. NOTE: If a table map is set, records with an attachment or message size greater than 5 MB will not be shared out due to ServiceNow platform limitations with how large one particular record can be. Prerequisites:Instructions:- In your sharing ServiceNow instance, go to Perspectium > Perspectium Core > Shares > Dynamic Share or Perspectium > Perspectium Core > Shares > Bulk Share.
- Click View Dynamic Shares or View Bulk Shares.
- From the available shares, click on the one that you want to add a table map for.
- In the Data Enrichment tab, click the search icon next to Table map.
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- From the resulting list, select the table map you want to add
- Click Update (top right corner) to save your changes
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