In cases where you have two instances, i.e. one test environment and one development environment, and you want to upgrade the test environment, you will need to can first execute a backup before doing the upgrade. UI Expand |
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title | Create a backup in the test environment |
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Log into your ServiceNow instance and navigate to Perspectium > DataSync > Snapshot. |
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Next click + New Backup. |
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Fill in the required fields: Divbox |
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Fill in the Name field with the desired name of the backup. |
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Within the Select an application section, choose the tables you want to backup. You can either pick tables manually from the Tables list or select an application which contains a set list of tables to backup. NOTE: These application templates are tables available in the global scope.
(Optionally) If you manually chose tables, you can save those selected tables as a custom application template with the + button next to the dropdown. |
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After configuring all the required fields, click Execute Now. This will start executing the backup immediately. |
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Let's say you now you wanted to upgrade the development environment as well, but mid-. However during the upgrade, you decided not to do sorun into issues because of conflicts with other applications on this instance. You can restore the backup from the test environment to the developer development environment. UI Expand |
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title | Restore a completed backup |
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style | background:#fff3b4; border:none; |
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| WARNING: Restoring a backup will overwrite existing records.
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Log into your ServiceNow instance and navigate to Perspectium > Snapshot > Snapshot. |
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Select the completed back up you want to restore. Then, click Restore. You will be prompted to continue and click Ok. Once restore is complete, your ServiceNow instance will start receiving inbound messages (Perspectium > Messages > Inbound) and the restored records in the selected table(s) will appear in your instance. |
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