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After completing the initial steps to set up your Freshdesk instance for a Service Gateway integration, you will need to bond your Freshdesk instance with another app to finish configuring your integration. 


Bond Freshdesk with ServiceNow

To sync your Freshdesk tickets and map ticket fields with ServiceNow incidents, complete the following procedures:


UI Steps


UI Step

Create a ServiceNow dynamic share for Freshdesk


UI Step

Create custom ServiceNow outbound table map fields for Freshdesk


UI Step

Update ServiceNow transform map field scripts for Freshdesk


UI Step

Add ServiceNow attachment.uploaded script action for Freshdesk



Trying to bond Freshdesk with another app?

Contact Perspectium Support for a guided setup.

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Contact Perspectium Support

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US: 1 888 620 8880

UK: 44 208 068 5953

support@perspectium.com