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After completing the initial steps to set up your DXC instance for a Service Gateway integration, you will need to bond your DXC instance with another app to finish configuring your integration. 


Prerequisites

(warning)(warning) You will first need to install 3 Perspectium update sets to your ServiceNow instance in the following order:

1. Perspectium Core update set

2. Perspectium Common Endpoint update set

3. Perspectium Common Incident update set

You can request download links for these update sets by contacting Perspectium Support.


Procedure

To create a ServiceNow dynamic share for your DXC Service Gateway integration, follow these steps:


UI Steps


UI Step

Create a shared queue

Log into your ServiceNow instance and navigate to Perspectium > Replicator > Shared Queues. Then, select Shared Queues in the Filter Navigator on the upper left-hand side of the screen. Then, click New.

In the Name field, type psp.in.meshlet.dxc.incident.<instance_name>. Replace <instance_name> with your instance, e.g. psp.in.meshlet.dxc.incident.dev1111. Then, follow the remaining steps to create a ServiceNow shared queue.


UI Step

Navigate to dynamic share

Navigate to Perspectium > Replicator > Dynamic Share or simply type Dynamic Share in the Filter Navigator on the upper left-hand side of the screen. Then, click New.


UI Step

Set Target Queue

In the Target Queue field, select the shared queue you created from Step One.


UI Step

Select a table map

In the Table Map dropdown, select Incident to Common Incident.


UI Step

Set Encryption Method

In the Encryption Method dropdown, select Base64 Encode Only.


UI Step

Apply trigger conditions

Click the Trigger Conditions tab. From the Business Rule When dropdown, select before. Then, follow the remaining steps to create a ServiceNow dynamic share. 




Next Step

Modify ServiceNow outbound table map for DXC

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