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Planning your ServiceNow instance upgrade

To prepare your ServiceNow instance for an upgrade to the Gold release, follow these steps:


UI Steps


UI Step

Read the Release Notes

Check out the Gold Release Notes for InstanceSync, DataSync, ServiceBond, ServiceOps, and Service Provider Gateway below to determine whether the features, enhancements, and fixes in the release are necessary to improve the performance of your Perspectium integration.


UI Step

Stop all Perspectium jobs

Log into any ServiceNow instances that have Perspectium update sets committed to them, and click Perspectium Control and Configuration > Stop All Jobs to stop running all Perspectium jobs on each instance.


UI Step

Preview and commit new update sets

Contact Perspectium Support to request download links for the Gold update sets that apply to your Perspectium integration. Then, preview and commit the update sets to the applicable instances.


UI Step

Run Finish Install scripts and start all Perspectium jobs

After committing Gold update sets to your instance, navigate to PerspectiumControl and ConfigurationFinish Install and click Confirm to run the Perspectium Finish Install scripts. Then, click PerspectiumControl and ConfigurationStart All Jobs to restart the Perspectium jobs for your instance. 





Release Notes


Gold Release (DataSync for ServiceNow Agent)

MONTH DAY, 2019


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titleEnhancements

  • You can now configure the number of times the DataSync agent will retry after a SQL error.
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Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyCE-160

  • The DataSync agent name is now automatically generated from the instance name as instancename_subscribe.
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Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-3378
 
Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-1479


  • Improved better error handling for DataSync agent when messages have empty values.
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serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7956


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colorred
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icondelete
titleBug Fixes

  • Tasks pointing to the same database and server will allocate and start only one table stats collector to avoid placing excessive load on the agent and the database.
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serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyCE-159



Gold Release (SalesInsight)

MONTH DAY, 2019


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titleNew Features


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titleRemoved Features


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titleEnhancements

  • Optimized Perspectium Apex Triggers to improve performance and speed
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Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-8321


  • Improved error handling for previewing bulk shares
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-8321


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icondelete
titleBug Fixes


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titleNew Features

  • You can now use dynamic share to create flow to send records out of your ServiceNow instance even with setWorkflow set to false.
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serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7592


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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7376


  • You can now use the meshlet approach to create an integration between ServiceNow and Cherwell.
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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7072


  • You can now create change request integrations with customers in the Service Provider Gateway
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7398


  • You can now setup the DataSync Agent for Snowflake through the Agent Installer
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7846


  • You are now prompted to confirm when deleting messages in the inbound/outbound tables
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-6288


  • You now have more visibility into batch receipts generated by the replicator agent
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7114


  • Special characters are now supported by meshlet integrations
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7524


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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-8419


  • You can now use the Incident Management group share template to quickly create an integration for the incident process
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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-5706


  • You can now bulk subscribe from ServiceNow to ServiceNow
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keyDEV-8519


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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-8346


  • You can now integrate incident and requested items in Autotask 
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-8009


  • You can now enable debug logging for a specified time frame in Perspectium properties
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-4326



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titleRemoved Features

  • On dynamic shares you are no longer restricted from using "Include Journal Fields" when "Business Rule When" is set to "Before". Instead, a warning message is displayed to notify users that "Include Journal Fields" should not be checked when sharing to another ServiceNow instance or SIAM integration.
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-3235



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titleEnhancements


  • Add machine's hostname, internal IP address, Java version and OS version to DataSync Agent's heartbeat
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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-4245


  • You can now validate the installation of the Repeater Agent
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7166


UI Button
colorred
sizelarge
icondelete
titleBug Fixes


  • You can now share child tables with the sys_template table
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyINC-5141



Gold Release (Observer)

MONTH DAY, 2019


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iconstar
titleEnhancements

  • Deactivated Application Access Count action by default as it sends excessive noise that may not be useful for alerting


Can't find the feature you're looking for?  

See release notes for earlier releases.