Page History
Release Highlights
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On-demand DataSync & Incident Analytics is now live!You can now bulk migrate your ServiceNow incident data to an AWS EC2 instance via Perspectium On-demand DataSync and then load that data into preconfigured Tableau dashboards for streamlined incident data visualization.
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Planning your ServiceNow instance upgrade
To prepare your ServiceNow instance for an upgrade to the Fluorine+ release, follow these steps:
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Release Notes
Fluorine+ Patch 1 Release (Salesforce)
TBD
UI Button color red size large icon delete title Bug Fixes
- Fixed an issue where subscribed jobs throw null exceptions because of configuration errors
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- Fixed issue for scheduled jobs delay time is 0 and doesn't execute job again
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Fluorine+ Patch 1 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
October 4, 2019
- Fixed an issue where records are processing out of order from SFDC and into ServiceNow.
- Refactor the handling of high volumes of dynamic shares causing too many SOQL queries.
- fixed an issue where receipts had count discrepancies for large volumes of replications.
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UI Button color red size large icon delete title Known Issues
- removal of records in Salesforce that are correlated with ServiceNow might cause an error when a bulk share of the same record is initiated from ServiceNow.
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Fluorine+ Patch 1 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
October 4, 2019
UI Button color red size large icon delete title Bug Fixes
- fixed an issue where receipts had count discrepancies for large volumes of replications.
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- fixed an issue where receipts had count discrepancies for large volumes of replications.
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Fluorine+ Patch 1 Release (Observer)
October 4, 2019
UI Button color yellow size large icon star title Enhancements
- You can now choose to enable or disable showing flags that are relevant to the trend group in the trend group chart in Observer
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- You can now choose to enable or disable all script actions when running Start All Jobs for Observer
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UI Button color red size large icon delete title Bug Fixes
- An undefined sample message will no longer appear when clicking the play button to trigger custom alert in Observer
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Fluorine+ Release (Salesforce)
August 1, 2019
UI Button color green size large icon add title New Features
- You can now choose to delay your Perspectium jobs in Salesforce if the maximum number of Apex jobs running in your Salesforce org is exceeded
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UI Button color yellow size large icon star title Enhancements
- You can now have better error handling and more descriptive messages if encountering errors when running Salesforce bulk shares
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- You should now check Active to activate your Salesforce shared queues and subscribed queues
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- You can now view receipts in your Salesforce integration
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- You can now test Perspectium Mesh connection and Dynamic Share triggers by clicking Save on Perspectium Properties
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UI Button color red size large icon delete title Bug Fixes
- Outbound messages will no longer be sent out when the Perspectium Mesh is down
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- Salesforce jobs will no longer fail due to exceeding the max Apex jobs
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- Salesforce attachments will now map correctly even if special characters are present in the attachment message
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- There will no longer be issues with messages being sent to the wrong vhost
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- Improved overall Salesforce Bulk Share functionality
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Fluorine+ Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
June 28, 2019
UI Button color green size large icon add title New Features
- You can now use a streamlined Meshlet approach to onboard customers to your Service Provider Gateway ServiceNow instance
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- You can now set up a DataSync integration with a Snowflake database by adding an <ensure_table_exists/> directive to your agent.xml configuration file
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- You can now specify a percentage of workers on your ServiceNow instance's nodes that will be used to run concurrent scheduled bulk shares
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- You can now integrate ServiceNow, Jira, and Salesforce data with a ServiceBond multi-app integration
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- You now have an option to save properties related to your Perspectium integration to ServiceNow's System Property (sys_properties) table to improve your integration's overall performance
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- The Directory Replicator and Remedy Replicator types no longer appear as options in the DataSync for ServiceNow Agent installer
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- Removed deprecated Status module under Control and Configuration
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- You can now view receipts for inbound data in your Salesforce org for a SalesInsight integration and modify receipt batch sizes for Salesforce
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- Perspectium update sets are now compliant per recent ServiceNow HealthScan results
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- Get queue status will now display information about the number of ServiceNow outbound/inbound messages ready to be shared out/received
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- You can now specify the names for the psp_valid_from and psp_valid_to columns in a temporal configuration for a DataSync Agent
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- You will now need to use your Jira username and Jira API token to authenticate for ServiceBond for Jira and ServiceOps integrations
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- You can now use the changes, changes to, and changes from operators when creating filter conditions for a ServiceNow dynamic share or bulk share
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- The DataSync Agent will now come packaged with the 3.8.0 JDBC driver for DataSync integrations to a Snowflake database
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- When running a Table Compare between two ServiceNow instances, you now have an option to bulk share any missing rows in your source instance to the target instance
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- You can now create filter conditions for a source field in a ServiceNow table map using either condition builder or a script
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- You can now view ServiceNow subscribed queue information in the receipt details for outbound messages
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- You will now be prompted when checking the include all child tables option for dynamic shares to use this feature for DataSync for ServiceNow integrations only (and not InstanceSync)
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- Added validation on subscribing instance to skip parent records with child class name to prevent errors when receiving child records
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- You can now choose a hashing function when creating data obfuscation rules for a ServiceNow dynamic share or bulk share
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- You can now reprocess all ServiceNow inbound messages with a status of Skipped or Error by clicking Process all in the inbound messages list view
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- Error log messages in ServiceNow will no longer appear when clicking Get Queue Status
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- Dynamic share business rules will now run properly after a delete action occurs on a targeted table
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- DataSync Agents will now only run if 100GB of space is available on the hard disk partition where the Agent is installed
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- You will now receive an error status message if trying to create a ServiceNow shared queue with spaces in its endpoint URL
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- An error message will no longer appear when defining a field prefix for a ServiceNow subscribe in an InstanceSync for ServiceNow integration
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