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The Common Request document is an XML schema that contains default fields for mapping Request form values from one system to another.

A sample Common Request looks like this:

<common
<common_request>


    
<active
<active />


    
<activity
<activity_due />


    
<additional
<additional_assignee_list />


    
<approval
<approval />


    
<approval
<approval_history />


    
<approval
<approval_set />


    
<approvers
<approvers />


    
<assigned
<assigned_to />


    
<assignment
<assignment_group />

attachments

    
<
<attachments>

attachment

        
<
<attachment>


	    
<data
<data />


	    
<size
<size_bytes />


	    
<file
<file_name />


	    
<sys_id
<sys_id />


	    
<content
<content_type />


	</attachment>


    </attachments>


    
<business
<business_duration />


    
<business
<business_service />


    
<calendar
<calendar_duration />


    
<calendar
<calendar_stc />


    
<closed
<closed_at />


    
<closed
<closed_by />


    
<close
<close_notes />


    
<cmdb
<cmdb_ci />


    
<comments
<comments />

comments

    
<
<comments_and_work_notes />


    
<company
<company />


    
<contact
<contact_type />


    
<correlation
<correlation_display />


    
<correlation
<correlation_id />


    
<delivery
<delivery_address />


    
<delivery
<delivery_plan />


    
<delivery
<delivery_task />


    
<description
<description />

due

    
<
<due_date />


    
<escalation
<escalation />


    
<expected
<expected_start />


    
<follow
<follow_up />


    
<group
<group_approvals />


    
<group
<group_list />


    
<impact
<impact />


    
<knowledge
<knowledge />


    
<location
<location />


    
<made
<made_sla />


    
<number
<number />


    
<opened
<opened_at />

opened

    
<
<opened_by />


    
<order
<order />


    
<parent
<parent />


    
<price
<price />


    
<priority
<priority />


    
<provider
<provider />
<reassignment
<reassignment_count />


    
<recurring
<recurring_prices>

<recurring

	<recurring_price>


	    
<recurring
<recurring_frequency />


	    
<recurring
<recurring_price />


	</recurring_price>


    </recurring_prices>


    
<rejection
<rejection_goto />


    
<requested
<requested_date />

requested

    
<
<requested_for />


    
<requested
<requested_items>


        
<requested
<requested_item>


	    
<price
<price />


	    
<stage
<stage />


	    
<quantity
<quantity />


	    
<assigned
<assigned_to />


	    
<due
<due_date />


	    
<cat
<cat_item />


	    
<number
<number />


	    
<sc
<sc_catalog />


        </requested_item>


    </requested_items>

request

    
<
<request_state />


    
<short
<short_description />
<sla
<sla_due />


    
<special
<special_instructions />
<stage
<stage />


    
<state
<state />

sys

    
<
<sys_class_name />

sys

    
<
<sys_created_by />

sys

    
<
<sys_created_on />

sys

    
<
<sys_domain />
<sys
<sys_domain_path />


    
<sys
<sys_mod_
count
count />


    
<sys
<sys_tags />

sys

    
<
<sys_updated_by />

sys

    
<
<sys_updated_on />


    
<time
<time_worked />


    
<upon
<upon_approval />

upon

    
<
<upon_reject />


    
<urgency
<urgency />


    
<user
<user_input />


    
<variables
<variables />


    
<variables />
<variables />
<watch
<watch_list />


    
<wf
<wf_activity />


    
<work
<work_end />


    
<work
<work_notes />

work

    
<
<work_notes_list />


    
<work
<work_start />


</common_
request>
request>

Embedded records


Embedded records are fields in the Common Request document that cannot be mapped by singular values. Instead, they are entirely different record included inside the Common Request document to be created on the subscribing system. For example, the attachment field in the Common Request is an embedded record that, when populated, will create a new attachment on the system receiving the Common Request.

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