Page History
Release Highlights
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On-demand DataSync & Incident Analytics is now live!You can now bulk migrate your ServiceNow incident data to an AWS EC2 instance via Perspectium On-demand DataSync and then load that data into preconfigured Tableau dashboards for streamlined incident data visualization.
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Planning your ServiceNow instance upgrade
To prepare your ServiceNow instance for an upgrade to the Fluorine+ release, follow these steps:
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Release Notes
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New Featuresstar title Enhancements
- You can now choose to delay your Perspectium jobs in Salesforce if the maximum number of Apex jobs running in your Salesforce org is exceeded enable or disable showing flags that are relevant to the trend group in the trend group chart in Observer
- You can now choose to enable or disable all script actions when running Start All Jobs for Observer
UI Button color red size large icon delete title Bug Fixes
- An undefined sample message will no longer appear when clicking the play button to trigger custom alert in Observer
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- You can now have better error handling and more descriptive messages if encountering errors when running Salesforce bulk shares
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UI Button color yellow size large icon star title Enhancements
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Fluorine+ Release (Salesforce)
August 1, 2019
UI Button color green size large icon add title New Features
- You can now choose to delay your Perspectium jobs in Salesforce if the maximum number of Apex jobs running in your Salesforce org is exceededYou should now check Active to activate your Salesforce shared queues and subscribed queues
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UI Button color yellow size large icon star title Enhancements
- You can now view receipts in your Salesforce integration have better error handling and more descriptive messages if encountering errors when running Salesforce bulk shares
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- You can now test Perspectium Mesh connection and Dynamic Share triggers by clicking Save on Perspectium Propertiesshould now check Active to activate your Salesforce shared queues and subscribed queues
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- You can now view receipts in your Salesforce integration
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UI Button color red size large icon delete title Bug Fixes
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- You can now test Perspectium Mesh connection and Dynamic Share triggers by clicking Save on Perspectium Properties
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- Outbound messages will no longer be sent out when the Perspectium Mesh is down
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- Salesforce jobs will no longer fail due to exceeding the max Apex jobs
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UI Button color red size large icon delete title Bug Fixes
- Outbound messages will no longer be sent out when the Perspectium Mesh is down Salesforce attachments will now map correctly even if special characters are present in the attachment message
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- There Salesforce jobs will no longer be issues with messages being sent to the wrong vhostfail due to exceeding the max Apex jobs
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- Improved overall Salesforce Bulk Share functionality Salesforce attachments will now map correctly even if special characters are present in the attachment message
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Fluorine+ Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
June 28, 2019
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- There will no longer be issues with messages being sent to the wrong vhost
UI Button color green size large icon add title New Features
- You can now use a streamlined Meshlet approach to onboard customers to your Service Provider Gateway ServiceNow instance
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- Improved overall Salesforce Bulk Share functionality You can now set up a DataSync integration with a Snowflake database by adding an <ensure_table_exists/> directive to your agent.xml configuration file
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Fluorine+ Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)
June 28, 2019
UI Button color green size large icon add title New Features
- You can now use a streamlined Meshlet approach to onboard customers to your Service Provider Gateway ServiceNow instanceYou can now specify a percentage of workers on your ServiceNow instance's nodes that will be used to run concurrent scheduled bulk shares
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- You can now integrate ServiceNow, Jira, and Salesforce data with a ServiceBond multi-app integrationset up a DataSync integration with a Snowflake database by adding an <ensure_table_exists/> directive to your agent.xml configuration file
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- You now have an option to save properties related to your Perspectium integration to ServiceNow's System Property (sys_properties) table to improve your integration's overall performancecan now specify a percentage of workers on your ServiceNow instance's nodes that will be used to run concurrent scheduled bulk shares
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- You can now integrate ServiceNow, Jira, and Salesforce data with a ServiceBond multi-app integration
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- The Directory Replicator and Remedy Replicator types no longer appear as options in the DataSync for ServiceNow Agent installer
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UI Button color yellow size large icon star title Enhancements
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- You now have an option to save properties related to your Perspectium integration to ServiceNow's System Property (sys_properties) table to improve your integration's overall performanceYou can now view receipts for inbound data in your Salesforce org for a SalesInsight integration and modify receipt batch sizes for Salesforce
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- The Directory Replicator and Remedy Replicator types no longer appear as options in the DataSync for ServiceNow Agent installerPerspectium update sets are now compliant per recent ServiceNow HealthScan results
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- You can now view receipts for inbound data in your Salesforce org for a SalesInsight integration and modify receipt batch sizes for SalesforceGet queue status will now display information about the number of ServiceNow outbound/inbound messages ready to be shared out/received
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- Perspectium update sets are now compliant per recent ServiceNow HealthScan resultsYou can now specify the names for the psp_valid_from and psp_valid_to columns in a temporal configuration for a DataSync Agent
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- You Get queue status will now need to use your Jira username and Jira API token to authenticate for ServiceBond for Jira and ServiceOps integrationsdisplay information about the number of ServiceNow outbound/inbound messages ready to be shared out/received
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- You can now use the changes, changes to, and changes from operators when creating filter conditions for a ServiceNow dynamic share or bulk sharespecify the names for the psp_valid_from and psp_valid_to columns in a temporal configuration for a DataSync Agent
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- The DataSync Agent will now come packaged with the 3.8.0 JDBC driver for DataSync integrations to a Snowflake databaseYou will now need to use your Jira username and Jira API token to authenticate for ServiceBond for Jira and ServiceOps integrations
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- You can now use the changes, changes to, and changes from operators when creating filter conditions for a ServiceNow dynamic share or bulk shareWhen running a Table Compare between two ServiceNow instances, you now have an option to bulk share any missing rows in your source instance to the target instance
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- The DataSync Agent will now come packaged with the 3.8.0 JDBC driver for DataSync integrations to a Snowflake databaseYou can now create filter conditions for a source field in a ServiceNow table map using either condition builder or a script
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- When running a Table Compare between two ServiceNow instances, you now have an option to bulk share any missing rows in your source instance to the target instanceYou can now view ServiceNow subscribed queue information in the receipt details for outbound messages
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- You will now be prompted when checking the include all child tables option for dynamic shares to use this feature for DataSync for ServiceNow integrations onlycan now create filter conditions for a source field in a ServiceNow table map using either condition builder or a script
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- You can now choose a hashing function when creating data obfuscation rules for a ServiceNow dynamic share or bulk sharenow view ServiceNow subscribed queue information in the receipt details for outbound messages
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- You can now reprocess all ServiceNow inbound messages with a status of Skipped or Error by clicking Process all in the inbound messages list viewwill now be prompted when checking the include all child tables option for dynamic shares to use this feature for DataSync for ServiceNow integrations only
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UI Button color red size large icon delete title Bug Fixes
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- You can now choose a hashing function when creating data obfuscation rules for a ServiceNow dynamic share or bulk shareError log messages in ServiceNow will no longer appear when clicking Get Queue Status
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- You can now reprocess all ServiceNow inbound messages with a status of Skipped or Error by clicking Process all in the inbound messages list viewDynamic share business rules will now run properly after a delete action occurs on a targeted table
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- Error log messages in ServiceNow will no longer appear when clicking Get Queue Status
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- DataSync Agents will now only run if 100GB of space is available on the hard disk partition where the Agent is installed
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- Dynamic share business rules will now run properly after a delete action occurs on a targeted tableYou will now receive an error status message if trying to create a ServiceNow shared queue with spaces in its endpoint URL
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- DataSync Agents will now only run if 100GB of space is available on the hard disk partition where the Agent is installedAn error message will no longer appear when defining a field prefix for a ServiceNow subscribe in an InstanceSync for ServiceNow integration
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Fluorine+ Patch 1 Release (Observer)
October 4, 2019
UI Button color yellow size large icon star title Enhancements
- You can now choose to enable or disable showing flags that are relevant to the trend group in the trend group chart in Observer
- You can now choose to enable or disable all script actions when running Start All Jobs for Observer
UI Button color red size large icon delete title Bug Fixes
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- You will now receive an error status message if trying to create a ServiceNow shared queue with spaces in its endpoint URLAn undefined sample message will no longer appear when clicking the play button to trigger custom alert in Observer
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- An error message will no longer appear when defining a field prefix for a ServiceNow subscribe in an InstanceSync for ServiceNow integration
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