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Release Highlights



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Planning your ServiceNow instance upgrade

To prepare your ServiceNow instance for an upgrade to the Gold release, follow these steps:

UI Steps


UI Step

Read the Release Notes

Check out the Gold Release Notes for InstanceSync, DataSync, ServiceBond, ServiceOps, and Service Provider Gateway below to determine whether the features, enhancements, and fixes in the release are necessary to improve the performance of your Perspectium integration.


UI Step

Stop all Perspectium jobs

Log into any ServiceNow instances that have Perspectium update sets committed to them, and click Perspectium > Control and Configuration > Stop All Jobs to stop running all Perspectium jobs on each instance.


UI Step

Preview and commit new update sets

Contact Perspectium Support to request download links for the Gold update sets that apply to your Perspectium integration. Then, preview and commit the update sets to the applicable instances.


UI Step

Run Finish Install scripts and start all Perspectium jobs

After committing Gold update sets to your instance, navigate to Perspectium > Control and Configuration > Finish Install and click Confirm to run the Perspectium Finish Install scripts. Then, click Perspectium > Control and Configuration > Start All Jobs to restart the Perspectium jobs for your instance. 





Release Notes

Gold Release (DataSync for ServiceNow Agent)

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titleBug Fixes

  • Tasks pointing to the same database and server will allocate and start only one table stats collector to avoid placing excessive load on the agent and the database.
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Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyCE-159


Gold Release (SalesInsight)

MONTH DAY, 2019

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titleNew Features


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titleRemoved Features


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titleEnhancements


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titleBug Fixes


Gold Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)

MONTH DAY, 2019

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iconadd
titleNew Features

  • You can now use dynamic share to create flow to send records out of your ServiceNow instance even with setWorkflow set to false
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Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7592


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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7376


  • You can now use the meshlet approach to create an integration between ServiceNow and Cherwell
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Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7072


  • You can now create change request integrations with customers in the Service Provider Gateway
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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7398


  • You can now setup the DataSync Agent for Snowflake through the Agent Installer
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7846



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titleRemoved Features

  • On dynamic shares you are no longer restricted from using "Include Journal Fields" when "Business Rule When" is set to "Before". Instead, a warning message is displayed to notify users that "Include Journal Fields" should not be checked when sharing to another ServiceNow instance or SIAM integration.
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serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-3235


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iconstar
titleEnhancements


  • You are now prompted to confirm when deleting messages in the inbound/outbound tables
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Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-6288


  • Sys_triggers can no longer be deleted for sharing jobs
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Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-4468



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titleBug Fixes




Can't find the feature you're looking for?  

See release notes for earlier releases.