ServiceInsight provides additional insight by offering you a visual look into your ServiceNow data.
With ServiceInsight, you can easily set up and gain access to a variety of Tableau dashboards that display valuable key performance indicators and provide insight into your ITSM, CSM, HR, ITOM and ITAM processes.
Get started with ServiceInsight
Follow these steps to set up and starting using ServiceInsight.
Supported Analytics
The following are the current analytics supported by ServiceInsight:
IT Service Management (ITSM)
No valid Data Center license found
Please go to Atlassian Marketplace to purchase or evaluate Refined Toolkit for Confluence Data Center.Please read this document to get more information about the newly released Data Center version.
The IT Service Management (ITSM) dashboard is designed to showcase the performance of the Support Team and indicate whether they are meeting their SLAs to your customers.
For access to this dashboard, you must have the incident table populated.
IT Operations Management (ITOM)
IT Asset Management (ITAM)
No valid Data Center license found
Please go to Atlassian Marketplace to purchase or evaluate Refined Toolkit for Confluence Data Center.Please read this document to get more information about the newly released Data Center version.
The IT Operations Management (ITOM) and IT Asset Management (ITAM) dashboards provides access to an assortment of information regarding your CMDB records.
For access to this dashboard, you must have the following tables populated: incident, task_sla, and cmdb_ci.
Customer Success Management (CSM)
No valid Data Center license found
Please go to Atlassian Marketplace to purchase or evaluate Refined Toolkit for Confluence Data Center.Please read this document to get more information about the newly released Data Center version.
The Customer Success Management (CSM) dashboard allows you to monitor the surveyed health of your customers, the status of your incidents, and whether the contracted service level agreements are meeting expectations.
For access to this dashboard, you must have the following tables populated: sn_customer_service_case, customer_account, and task_sla.
You must have the Customer Service Management Application installed (Customer Service Management plug-in activated) in your ServiceNow instance.
No valid Data Center license found
Please go to Atlassian Marketplace to purchase or evaluate Refined Toolkit for Confluence Data Center.Please read this document to get more information about the newly released Data Center version.
Human Resources (HR)
No valid Data Center license found
Please go to Atlassian Marketplace to purchase or evaluate Refined Toolkit for Confluence Data Center.Please read this document to get more information about the newly released Data Center version.
The Human Resources (HR) dashboard provides an overview of the current employees and HR cases in your organization. The dashboard encompasses both company-wide and departmental KPIs including gender distribution, average time to resolve cases, and average length of service.
For access to this dashboard, you must have the following tables populated: sn_hr_core_case, sn_hr_core_profile, and sys_user.
You must have the Human Resources Application: Core Application installed (Human Resources plug-in activated) in your ServiceNow instance.
No valid Data Center license found
Please go to Atlassian Marketplace to purchase or evaluate Refined Toolkit for Confluence Data Center.Please read this document to get more information about the newly released Data Center version.