After logging into Observer, your default landing page will be the Overview page. The Overview page displays various trend group charts that have aggregated metrics data from your ServiceNow instance in real time. The default metrics collected from your ServiceNow instance by Observer is detailed below:


MetricDescription
Active SQL StatementsCurrently active SQL statements ran against the instance
Active User RolesActive users with a particular user role in the instance
Application Access CountNumber of times applications/tables are accessed
Approval of Closed TasksClosed tasks that require approval
Approver is deactivatedTasks that have approvers that are inactive

Available DB Connections

Available DB connections for the instance to use

Caller is Deactivated on IncidentsIncidents where the selected callers are inactive

Client Network Time

Average network response time to clients (users) over specific time intervals

CPU Load Average

CPU load averages for server instance is running on over specific time intervals

Customer UpdatesCustomer updates (sys_update_xml) recently processed
Email QueueMessages in the email queue to be processed
External User AccountsUser accounts in the instance created externally

Import Set Queue

Records in the import set queue

Import Set Run Queue 60s

Records currently being run by import set queue

Inactive UsersInactive users in the system
Local User AccountsUser accounts created locally in ServiceNow (not through an external source)

Logged in Sessions

Logged in sessions to the instance, broken down on average and by node

Num Free Semaphores

Number of free semaphores available to the instance

Open Tasks with Assigned to DeactivatedOpen tasks with an assigned to user that is inactive
Percent Free Memory of MaxPercent free of the total memory available to the instance
Scheduler is RunningIf the scheduler is running on the instance's node
Scheduler Mean Queue AgeMean of how old jobs are in the scheduler queue to be executed
Scheduler Queue LengthJobs in the scheduler queue to be run
Scheduler Total JobsScheduled jobs running on the node
Scheduler Worker CountWorkers available on the node to execute jobs
Scheduler Worker Running CountWorkers on the node currently executing jobs

Server Response Time

Average server response time to clients (users) over specific time intervals

Servlet Active SessionsActive sessions with servlets
Servlet Errors HandledErrors generated by servlets that have been handled
Servlet Processor TransactionsServlet transactions handled by processor
Servlet TransactionsServlet transactions completed

SQL Queries

Averaged number of SQL queries ran against the instance

SQL Response Times

Averaged response times of SQL queries ran against the instance

SQL TotalTotal of all SQL actions
System Load AverageAverage load in system at a point in time
Worker QueueScheduled jobs to be executed
Worker Queue Mean DurationMean duration of times to complete scheduled jobs


Using the Observer pages


Using the Observer Overview page

Using the Observer Monitor page

Using the Observer Problems page

Using the Observer Top Ten page