Work notes and comments in ServiceNow are referred to as journal fields. For bulk shares, options are available to Include journal fields and Include audit log with your shares. 

For more information about work notes and comments in ServiceNow, see journal fields and audit logging.

Prerequisites


(warning) First, you will need to follow the steps to get started with DataSync Free and create a bulk share.

Procedure

To sync your work notes and comments with the Perspectium Cloud Database, follow these steps:


Navigate to Bulk Share

Log into your sharing ServiceNow instance and navigate to Perspectium DataSync Free > DataSync Free > Bulk ShareClick into the bulk share that you want to include work notes and comments for.

Include journal fields and audit log

Scroll down to the Additional Settings tab and check the Include journal fields and Include audit log boxes.


Click Update

In the bottom left-hand corner of the form, click Update to save your changes.