Krypton


Conditional shares

This feature allows you to create conditional shares that can be used to share records to multiple target queues and/or using multiple table maps.

Conditional bulk shares will share out records that meet your specified conditions once at a specified time.  

  • When using a table map with a share, the Sharing setup will default to Share the table records only. If you were to use a Sharing setup of Share all table records and child records with a table map, this will cause duplicate records for a parent and its child records to be sent out since table maps will map all the records to the same target table name.
  • With Share only selected fields enabled, the Use Table Map option will not be available on conditional shares. Since both options modify the fields in the outgoing record payload, both options are not compatible with each other.

Here's how to create a conditional share:

  1. In your sharing ServiceNow instance, go to Perspectium > Perspectium DataSync Express > Shares > Bulk Share > View Bulk Shares.

  2. Find and click into the share that you want to configure.

  3. If not already on the Standard view of the share configuration form, select the Standard view Related Links option to change over to the Standard view of the form. Then in the Runtime Settings tab, under the Triggers section, check the Conditional share box. This will reveal a Conditional Shares tab below the Related Links section.

  4. Save your share and return back into the share after saving.

  5. Click the new Conditional Shares tab, and then click New.

  6. On the resulting page, use the Target Queue field and the search icon to select a target queue for the conditional share.

  7. (Optional) Check the Use Table Map box if you want to use a table map for your conditional share, and use the search icon to find and select the table map you want to use.



  8. Now, you're ready to set conditions for the share:

    1. Click the lock icon next to Domain, and then the search icon to choose a domain. 
    2. Next to Condition, use the choose field dropdown to choose a field that you want to add filter conditions to. Then, choose an operator and value for that filter. To check which operators are available for ServiceNow field types, see operators available for filters and queries.
    3. To add more conditions, click Add Filter Condition and repeat Step 7c. To add a conditional "or" clause, click Add "OR" Clause instead. 
    4. (Optional) Click X in line with any of the filters if you want to remove that filter.
    5. (Optional) Use the Company field to find and select a company to filter on, if you want to filter the conditional share by company.

  9. Finally, when your conditions for the share are set, click Submit.

  10. Back in the share page, click Update.