Version
Prerequisites
First, you will first need to install 2 Perspectium update sets to your ServiceNow instance in the following order:
1. Perspectium Core update set
2. Perspectium ServiceInsight
Follow the link to Get Started with DataSync for ServiceNow.
After the DataSync application is setup, you will need to create a ServiceNow shared queue.
Have the DataSync Agent running configured with the shared queue created above.
Procedure
To setup ServiceInsight to your ServiceNow instance, follow these procedures:
Access Setup
In your ServiceNow instance, go to Perspectium > ServiceInsight > Setup. Then, click Start Setup.
Select Setup Type
To select the setup type, click the Select a Setup Type dropdown and choose Use Existing Shared Queue.
Select queue
In the Select a Queue dropdown, select the queue that your Agent is currently configured to read records from.
Select dashboard
Under the Dashboard section, you can select which dashboard you want to use for displaying your data. To read more about what each dashboard represent, go here.
To select one or more dashboards, click the dashboard in the Available section. Then, click the right arrow to transfer the dashboard to the Selected section.
Configure share options
Under the Share Options section, do the following:
Click the Frequency dropdown. Choose how often data should be shared from your ServiceNow instance for your selected dashboards, i.e. Hourly, Every 6 Hours, Every 12 Hours, Daily, On Demand.
Click the Database Type dropdown and choose which database your Agent is configured to save records to.
Create Shares
Click Create Shares to finish your ServiceInsight setup.
Getting Started
After clicking Create Shares, you will be directed to the Getting Started page. Click Continue to access the Group Share created from the setup.
Additionally, you can download Tableau workbooks in the links given under Getting Started.
