ServiceInsight works alongside the DataSync application and the DataSync Agent. Leveraging the DataSync application, your datas from your ServiceNow instance will be shared out to the Perspectium Integration Mesh. The DataSync Agent will then read the data from the Integration Mesh into a database. You have the option to either use your own database (see list supported database list below) and a self-hosted DataSync Agent, or a Perspectium-hosted option where the DataSync Agent and a cloud database (MariaDB) will be set up in the Perspectium Integration Mesh. Your integrated data will then be available to see in Perspectium's supported analytics application.
Supported Analytics Application
- Tableau Desktop License
Supported Database
- MySQL
- MSSQL
- Postgres
- Oracle
Prerequisites
First, you will first need to install 2 Perspectium update sets to your ServiceNow instance in the following order:
- Perspectium Core update set
- Perspectium ServiceInsight update set
Follow the link to Get Started with DataSync for ServiceNow.
Then, you will need a supported database and an analytics application installed.
Procedure
To setup ServiceInsight to your ServiceNow instance, follow these configurations:
NOTE: If you already have a DataSync Agent running in your local environment, follow Set up initial configurations for an existing queue. Otherwise, if you do not have a database setup or have a running DataSync Agent, follow Set up initial configurations with a new database.