The Outbound and Inbound modules contain the message records included with bulk shares and dynamic shares. Explore this page for some features that can be used in the messages modules.
Delete outbound messages for a share
This feature can be really useful if your sharing ServiceNow instance experiences performance issues due to a large number of message records piling up in the Outbound table.
One way to combat message-related performance issues it to change the maximum number of message records for the Outbound table at Perspectium > Control and Configuration > Properties > General Settings.
In addition, you can use the instructions below to quickly delete message records in the Outbound table that are associated with a dynamic or bulk share.
The Delete This Share's Messages option requires access to the parent global variable. If this variable is undefined (i.e., changed by another business rule), then this option will not be available on the dynamic share and bulk share forms.
- In your sharing ServiceNow instance, go to Perspectium > Perspectium Core > Shares > Dynamic Share or Bulk Share > View Dynamic Shares or View Bulk Shares.
- Find and click into the dynamic share or bulk share that you want to delete outbound messages for.
- Under Related Links, click Delete This Share's Messages. A pop-up will appear asking you to confirm deletion of all messages related to your share. Click OK to confirm, and an info message will appear confirming that associated outbound messages have been deleted.
Delete all or some outbound messages
Sometimes it is necessary to delete some or all of the outbound queued records. Situations during debugging or determining performance of DataSync metric collection require you to delete all monitor messages or replicator messages. Now you can perform these deletes from buttons presented at the bottom of the Outbound messages queue as follows:
These buttons will not appear when the Outbound messages queue is displayed as a related list (such as on a Bulk Share or Dynamic Share). This is to avoid any confusion with these buttons only deleting messages related to the other table since the functionality is meant for deleting all messages in the queue regardless of any relation.
Reprocess inbound messages
This feature allows you to reprocess all inbound messages with a status of Skipped or Error. Here's how:
- In your subscribing ServiceNow instance, go to Perspectium > Messages > Inbound.
- To reprocess only select messages, check the box next to each inbound message you want to reprocess and click Process selected. To reprocess all inbound messages on the page, click Process all.
Data Guarantee
Data Guarantee provides enhanced reliability for messages being shared out of ServiceNow (using a bulk share or dynamic share) and into subscribing endpoints. With Data Guarantee, you can easily track functionality for records received and processed by subscribers, determine which messages are errors, and troubleshoot message errors.
To enable this feature, go to Perspectium > Control and Configuration > Properties > DataSync Settings, and then check the box labelled Enable sending receipt functionality for data guarantee.
Once you enable this feature, receipts will be generated for messages that are shared out of ServiceNow. Message receipts will indicate the delivery status for records that you have shared out, allowing you to quickly identify successfully shared out records as well as any records that have not yet been shared out.
Find detailed information on message receipts here.