ServiceBond for Zendesk allows for a bidirectional integration to sync Zendesk tickets with other Perspectium-supported ITSM applications via Perspectium's ServiceBond integration framework.
The Zendesk meshlet authenticates to Azure DevOps using either basic authentication or an API token. The token should be generated for an integration user (a user specifically to be used only by the meshlet) as updates by this user will NOT be processed by the meshlet. This ensures that messages do not end up looping back and forth between Zendesk and the other application it is bonded with.