Krypton


You can sync your ServiceNow attachments by enabling the Include attachments option in your bulk share.

(info) NOTE: 

  • Attachment deletes are not currently supported through the Include attachments option. 
  • ServiceNow does not support .twb and .twbx attachment.

Prerequisites

(warning) First, you will need to follow the steps to get started with DataSync Express and modify access to the Attachment Document table. 

Sync attachments

To sync attachments among your ServiceNow instances, follow these steps:

Create a new Bulk Share

Log into your sharing ServiceNow instance and navigate to Perspectium DataSync Express > DataSync Express > Shares > Bulk Share > Create New Bulk Share to create a new bulk share.

Include attachments

For the Simple view of the bulk share configuration form, scroll down to the Condition field option. If on the Standard view, go to the Runtime Settings tab.

Scroll down and check the Include attachments box to enable the sharing of attachments.

Save the changes to your bulk share.

(info) NOTE: After enabling the Include attachments option, shared records from the sys_attachment and sys_attachment_doc tables will be put into outbound messages in the Outbound Attachments table before being shared out of your ServiceNow instance.