This exciting new feature provides you with a snapshot of data insights based on your instance. On this page, you'll find everything you need to know about installing and using the dashboard. Please note that the dashboard feature is available only with the Helium update set.
Follow these instructions to install the dashboard feature:
- Install the latest Perspectium Core Helium update set
- Run Perspectium Finish Install (this will prevent preview errors when Perspectium Dashboard update set is committed)
- Install the latest Perspectium Dashboard Helium update set
Run the Perspectium Finish Install (this will properly set up the core and dashboard features)
Note: You can also install the Perspectium Dashboard Helium update to an existing instance, but if so, you must run Perspectium Finish Install afterwards.- Fill in Perspectium Properties using Mesh URL pointing to Fluorine 4.6.12 and user with vhost/name
To access your dashboard, go to Perspectium Dashboard > Dashboard
In order for the dashboard to display data, you need to first share some data from either bulk or dynamic shares. If your instance does not have any previously-shared data, simply run a few bulk or dynamic shares in order to generate some data to view.
Here's a breakdown of all of the features available on your dashboard.
Note: This feature is only functional using MBS version 4.6.12. In order to active this feature, follow these instructions:
- Download and install any version of DataSync Agent
- Use the same Rabbit MBS and credentials between ServiceNow and DataSync Agent
- Start/use agent to ensure the heartbeat is sent
Once this is set, the scheduled job will run every 10 minutes and automatically request heartbeats. You can install and run multiple independent agents.
Agent Status Descriptions:
Running: heartbeat is less than or equal to 30 minutes
Warning: heartbeat is greater than 30 minutes but less than 60 minutes
Down: heartbeat is greater than 60 minutes
On first Finish Install, Monitor and Track history will be enabled for all existing queues. This is controlled by a PSP property in the Properties > Dashboard Properties module.
To disable/enable the Monitory and Track history for all queues:
- Go to Perspectium > Properties > Dashboard Properties
- Uncheck or check the Enable Track History for all queues (necessary for Perspectium Dashboard queue display) property
- Click Save
Note: You may be asked to fill in your Perspectium portal username and password in order to save. - Go to the Shared/Subscribed Queues module and observe how existing queues are updated based on the property value saved
To create a new queue when the Enable Track History property is ON:
- Go to the Shared/Subscribed Queues module
- Click New
- Confirm that Monitor and Track History are enabled on the form
Note: When Enable Track History is off, the new queue record form does not have Monitor and Track History on automatically
To uncheck Monitor and/or Track History on a queue form when Enable Track History is ON:
- Go to the Shared/Subscribed Queues module
- Click New or click on an existing queue
- Confirm that Monitor and Track History are enabled on the form
- Uncheck the Monitor and/or Track History checkboxes
Note: You should see an info message to let you know that it's important to have these checked, since they are necessary to properly display Queue Status on your dashboard.