Create a ServiceNow transform map for JSD

Create a ServiceNow transform map for JSD

Log into your ServiceNow instance and navigate to Perspectium Common Documents > PSP Common Table Maps.

Look for the transform map relating to the process you are integrating. For example, for incident, find PSP Common Incident to Incident.

Set the transform map to inactive. In the top right hand corner click Copy to create an identical transform map, rename it to whatever you like, then set it to active.

Set the field maps for your new transform map

By default, records are set to coalesce on the sys_id field via a script. Do not modify this field map without contacting Perspectium Support as it is required for the integration to work properly. Other field maps can be set according to how you want your Common Document fields to be mapped to your records.