---
title: "How to backup your instance before an upgrade"
canonical: "https://docs.perspectium.com/space/resources/1116003/How%20to%20backup%20your%20instance%20before%20an%20upgrade"
format: markdown
---
When performing a full version upgrade of ServiceNow, there are limited options to safeguard tickets created during the upgrade. So, if the upgrade ends up unsuccessful and the platform has to be reverted to its previous version, all of these new tickets would be lost. Exporting the tickets before the version downgrade would help, but this doesn’t persist audit logs, and is cumbersome because of related tables like journal fields or attachments. We offer a solution to capture any records that are created or modified during and after an update. These records can then be returned easily to the user if they deem it necessary to rollback an update but retain any new records. Here's how to do it: Summary By performing the steps above, you will capture all records post upgrade into a single queue, which you can easily consume later as a backup for new records. Item Initial Setup Just Before Upgrade After Rollback Shared Queue Active Active Active Dynamic Shares Inactive Active Inactive Bulk Shares Inactive Active Inactive Subscribed Queue Inactive Inactive Active Subscribe Jobs Active Active Active