---
title: "Create Perspectium Add Notes ServiceNow workflow"
canonical: "https://docs.perspectium.com/space/helium/2122721/Create%20Perspectium%20Add%20Notes%20ServiceNow%20workflow"
format: markdown
---
The **Perspectium Add Notes ServiceNow** workflow enables the sharing of any public notes to your ServiceNow instance. This workflow also prevents incoming ServiceNow incident comments from being shared back out of Freshservice. [Learn more about Freshservice workflows](https://freshservice.com/it-service-desk/automations).

## **Prerequisites**


---

:warning: You will first need to [create custom Freshservice Ticket fields](https://docs-perspectium.atlassian.net/wiki/spaces/helium/pages/2122683).  
:warning: You must have the Freshservice **Admin** role to complete the procedure described below.

## **Procedure**

---

To create the Perspectium Inserts ServiceNow workflow, follow these steps:

> Macro (ui-steps)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)