---
title: "Create Perspectium Inserts from ServiceNow Dispatch'r rule"
canonical: "https://docs.perspectium.com/space/helium/2122673/Create%20Perspectium%20Inserts%20from%20ServiceNow%20Dispatch'r%20rule"
format: markdown
---
The **Perspectium Inserts from ServiceNow Dispatch'r rule** prevents incoming ServiceNow incidents from being shared back out of Freshdesk. [Learn more about Freshdesk Dispatch'r rules](https://support.freshdesk.com/support/solutions/articles/37614-managing-tickets-using-the-dispatch-r).

## **Prerequisites**

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:warning: You must have the Freshdesk **Admin** role to complete the procedure described below.

:warning: You will first need to [create custom Freshdesk ticket fields](https://docs-perspectium.atlassian.net/wiki/spaces/helium/pages/2122635).

## **Procedure**

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To create the Perspectium Inserts from ServiceNow Dispatch'r rule, follow these steps:

**1.** Log into Freshdesk and navigate to > Macro (inline-media-image)

 **Admin** > **Dispatch'r** (under **Helpdesk Productivity**).

**2.** In the upper right-hand corner of the **Dispatch'r Rules** screen, click **New Rule**.

**3.** In the resulting form, type **Perspectium Inserts from ServiceNow** for the **Rule Name**. 

**4.** Under **Conditions**, choose the **Match ALL of the below** option and make sure that the > Macro (inline-media-image)

 **(ticket)** option is selected. Then, from the dropdowns, select **Updated Via** > **is** and type/select **Webservice** in the the textbox. 

**5.** Click :plus: **Add new condition**. From the dropdowns, select **Type** > **is** and type/select **Incident**.

**6.** Under **Actions**, select **Set Updated Via as** > **Freshdesk**. 

**7.** At the bottom right-hand corner of the screen, click **Save** to finish creating the Dispatch'r rule.


## **Next steps**

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[Create Freshdesk Observer rules](https://docs-perspectium.atlassian.net/wiki/spaces/helium/pages/2122633)