---
title: "Update ServiceNow transform map field scripts for Freshdesk"
canonical: "https://docs.perspectium.com/space/helium/2122641/Update%20ServiceNow%20transform%20map%20field%20scripts%20for%20Freshdesk"
format: markdown
---
After [creating a ServiceNow dynamic share for Freshdesk](https://docs-perspectium.atlassian.net/wiki/spaces/helium/pages/2122637) and [creating custom ServiceNow outbound table map fields](https://docs-perspectium.atlassian.net/wiki/spaces/helium/pages/2122639), you will next need to update the scripts for several fields in the **PSP Common Incident to Incident** transform map under the PSP Common Transform Maps module. ServiceNow [transform maps](https://docs.servicenow.com/bundle/madrid-platform-administration/page/script/server-scripting/concept/c_CreatingNewTransformMaps.html) handle the format of data being shared into a ServiceNow instance. Making changes to the scripts for the specified transform map fields will ensure that data shared out of your Freshdesk instance will be mapped correctly to related fields in ServiceNow.

## **Prerequisites**

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:warning: You will first need to [create a ServiceNow dynamic share for Freshdesk](https://docs-perspectium.atlassian.net/wiki/spaces/helium/pages/2122637).

:warning: You will also need to [create custom ServiceNow outbound table map fields](https://docs-perspectium.atlassian.net/wiki/spaces/helium/pages/2122639).

## **Procedure**

To update the scripts for the required fields in the PSP Common Incident to Incident transform map, follow these steps:

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> Macro (ui-steps)
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> > Macro (legacy-content)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)
> 
> > Macro (legacy-content)


**Next steps**

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[Add attachment.uploaded script action for Freshdsesk](https://docs-perspectium.atlassian.net/wiki/spaces/helium/pages/2122643)