---
title: "Create custom Freshdesk ticket fields"
canonical: "https://docs.perspectium.com/space/helium/2122635/Create%20custom%20Freshdesk%20ticket%20fields"
format: markdown
---
To enable a Freshdesk service integration with ServiceNow, 2 custom fields will need to be created for tickets: **Correlation Id** and **Updated Via**. These fields must be created for Freshdesk tickets so that fields can properly be mapped between Freshdesk and ServiceNow when records are sent through the Perspectium Mesh.

## **Prerequisites**

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:warning: You must have the Freshdesk **Admin** role to complete the procedure described below.

## **Procedure**

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To create custom ticket fields for your Freshdesk service integration, follow these steps:

**1.** Log into Freshdesk and navigate to > Macro (inline-media-image)

 **Admin** > **Form Fields** (under **General Settings**).

**2.** Under the Ticket Fields tab, click > Macro (inline-media-image)

 to create a Single Line Text field.

**3.** Uncheck the **Display to customer** box. Then, type **Correlation Id** as the Label and click **Done** to finish creating this custom field.

![image](media://4a71e4c7-420f-414c-afcc-d6dbf51f2bc9)


**4.** At the top of the screen under Ticket Fields, click > Macro (inline-media-image)

 to create a Dropdown field.

**5. **Uncheck the **Display to customer** box. Then, type **Updated Via** as the Label and click :plus: **Add item** to add 3 status choices: **Freshdesk**, **Webservice**, and **Note**. Finally, click **Done** to finish creating this custom field.

![image](media://d5364a4e-ef03-4560-a330-a77e3af69704)


## **Next step**

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[Create Freshdesk Dispatch'r rules](https://docs-perspectium.atlassian.net/wiki/spaces/helium/pages/2122631)