---
title: "Create Freshdesk Dispatch'r rules"
canonical: "https://docs.perspectium.com/space/helium/2122631/Create%20Freshdesk%20Dispatch'r%20rules"
format: markdown
---
[**<span style="color: #444444">Freshdesk's Dispatch’r rules</span>**](https://support.freshdesk.com/support/solutions/articles/37614-managing-tickets-using-the-dispatch-r)<span style="color: #444444"> are business rules that support service desk workflows by performing predefined actions on newly created tickets. Dispatch'r rules can be used to automatically categorize, prioritize, and/or assign incoming tickets to the right agent in your team, based on the conditions you specify. You will need to create the following 2 Dispatch'r rules to enable the sharing of newly created Freshdesk tickets to your ServiceNow instance.</span>


> Macro (ui-steps)
> 
> > Macro (legacy-content)
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> > Macro (legacy-content)