---
title: "Troubleshooting Report"
canonical: "https://docs.perspectium.com/space/gold/1267760/Troubleshooting%20Report"
format: markdown
---
Troubleshooting Report  gathers the common configurations and logs that Perspectium Support requests during troubleshooting.  Running  Troubleshooting Report  at the time of the initial issue request will help speed up the   troubleshooting   process. Messages will be created in the outbound queue that will be sent to Perspectium to help with troubleshooting.  The following messages are created: A message containing Perspectium warning logs A message containing Perspectium error logs A message containing an encrypted sample DataSync messages in your outbound and inbound queues A message containing the following Perspectium configurations: Dynamic share configurations Bulk share configurations Subscribe configurations Shared and Subscribed Queues Perspectium system properties To start troubleshooting your ServiceNow instance, go to  Perspectium > Control and Configuration > TroubleShooting Report. Similar topics Contact Perspectium Support US:  1 888 620 8880 UK:  44 208 068 5953 support@perspectium.com