---
title: "Common Problem"
canonical: "https://docs.perspectium.com/space/gold/1264701/Common%20Problem"
format: markdown
---
The  Common Problem  document is an XML schema that contains default fields for mapping Problem form values from one system to another.  The  common problem  format mirrors what one would see in an ITIL view of the Problem form with related lists expressed in embedded XML form. A sample  Common Problem  looks like this: <common_problem>
    <active />
    <activity_due/>
    <additional_assignee_list/>
    <approval />
    <approval_history/>
    <approval_set/>
    <assigned_to/>
    <assignment_group/>
    <attachments>
      <attachment>
         <data />
         <size_bytes />
         <file_name />
         <sys_id />
         <content_type />
      </attachment>
    </attachments>    
    <business_duration/>
    <business_service/>
    <calendar_duration/>
    <closed_at/>
    <closed_by/>
    <close_notes/>
    <cmdb_ci/>
    <comments/>
    <comments_and_work_notes/>
    <company/>
    <contact_type/>
    <correlation_display/>
    <correlation_id/>
    <delivery_plan/>
    <delivery_task/>
    <description />
    <due_date/>
    <escalation />
    <expected_start/>
    <follow_up/>
    <group_list/>
    <impact />
    <incidents>
        <incident>
            <number />
            <opened_at />
            <category />
            <caller_id_name />
            <assigned_to_name />
            <short_description />
            <priority />
            <id />
            <state />
            <assignment_group_name />
        </incident>
    </incidents>
    <knowledge />
    <known_error />
    <location/>
    <made_sla />
    <number />
    <opened_at />
    <opened_by />
    <order/>
    <parent/>
    <priority />
    <problem_state />
    <problem_tasks>
        <problem_task>
            <cmdb_ci/>
            <assigned_to/>
            <state />
            <short_description />
            <assignment_group/>
            <number />
            <priority />
        </problem_task>
    </problem_tasks>
    <provider />
    <reassignment_count />
    <rejection_goto/>
    <related_incidents />
    <rfc/>
    <short_description />
    <sla_due/>
    <state />
    <sys_class_name />
    <sys_created_by />
    <sys_created_on />
    <sys_domain />
    <sys_domain_path />
    <sys_mod_count />
    <sys_tags/>
    <sys_updated_by />
    <sys_updated_on />
    <time_worked/>
    <upon_approval />
    <upon_reject />
    <urgency />
    <user_input/>
    <variables/>
    <watch_list/>
    <wf_activity/>
    <work_around/>
    <work_end/>
    <work_notes/>
    <work_notes_list/>
    <work_start/>
</common_problem> Embedded records Embedded records  are fields in the Common Problem document that cannot be mapped by singular values. Instead, they are entirely different records included inside the Common Problem document to be created on the subscribing system.  These are the supported embedded records in Common Problem:  Attachment Embedded Record The  attachment  field in the Common Problem is an embedded record that, when populated, will create a new attachment on the system receiving the Common Problem. Table Map Source Field Definition data Attachment data in an encoded string format size_bytes Measurement of how much the attachment data contains file_name Name of the attached file  sys_id Unique record identifier of the attachment content_type Attachments content type (i.e jpeg, png, txt, etc.)  Incident Record The  incident  field in the Common Problem is an embedded record that, when populated, will create a new incident on the system receiving the Common Problem. Table Map Source Field Definition number Record number of incident opened_at Date the incident is opened category Categorization of incident caller_id_name Name of the caller  assigned_to_name Name of the user the incident is assigned to short_description Short description of incident priority Priority of incident id Record identifier of the incident state State of the incident assignment_group_name Name of the assignment group assigned to the incident Problem Task Record The  problem task  field in the Common Problem is an embedded record that, when populated, will create a new problem task on the system receiving the Common Problem. Table Map Source Field Definition cmdb_ci Unique record identifier of the configuration item assigned_to User the problem is assigned to  state State of the problem short_description Short description of problem assignment_group Unique record identifier of the assignment group record number Record number of problem priority Priority of problem Similar topics Contact Perspectium Support US:  1 888 620 8880 UK:  44 208 068 5953 support@perspectium.com