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title: "Create Perspectium Inserts ServiceNow Dispatch'r rule"
canonical: "https://docs.perspectium.com/space/gold/1262439/Create%20Perspectium%20Inserts%20ServiceNow%20Dispatch'r%20rule"
format: markdown
---
The  Perspectium Inserts ServiceNow Dispatch'r rule  will enable the sharing of newly created Freshdesk tickets to your ServiceNow instance.  Learn more about Freshdesk Dispatch'r. Prerequisites  You must have the Freshdesk  Admin  role to complete the procedure described below.  You will first need to  create custom Freshdesk ticket fields . Procedure To create custom the Perspectium Inserts ServiceNow Dispatch'r rule, follow these steps: 1.  Log into Freshdesk and navigate to    Admin  >  Dispatch'r  (under  Helpdesk Productivity ). 2.  In the upper right-hand corner of the  Dispatch'r Rules  screen, click  New Rule . 3.  In the resulting form, type  Perspectium Inserts ServiceNow  for the  Rule Name .  4.  Under  Conditions , choose the  Match ALL of the below  option and make sure that the    (ticket)  option is selected. Then, from the dropdowns, select  Type  >  is  and type/select  Incident  in the the textbox.  5.  Click    Add new condition . From the dropdowns, select  Updated Via  >  is  and type/select  Freshdesk  and  None . 6.  Under  Actions , select  Trigger Webhook  from the dropdown and select  POST  as the  Request Type . For  Callback URL , type  http:// <your Perspectium MBS URL> /siam/CreateIncident?instance= <your ServiceNow instance> &provider=freshdesk . Finally, check the  Requires Authentication  box and type the username and password for your Perspectium MBS. 7.  Next to  Encoding , select  JSON  and  Advanced . Then, add the following script within the scripting window: {      'id':'{{ticket.id}}',     'subject':'{{ticket.subject}}',     'description':'{{ticket.description_text}}',     'status':'{{ticket.status}}',     'priority':'{{ticket.priority}}',     'custom_fields':{          'cf_correlation_id':'{{ticket.cf_correlation_id}}'     } } 8.  Click    Add new action . From the dropdowns, select  Set Updated Via as  >  Freshdesk .  9.  At the bottom right-hand corner of the screen, click  Save  to finish creating the Dispatch'r rule. Next steps Create Perspectium Inserts from ServiceNow Dispatch'r rule Similar topics Contact Perspectium Support US:  1 888 620 8880 UK:  44 208 068 5953 support@perspectium.com