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title: "Modify your Observer actions in ServiceNow"
canonical: "https://docs.perspectium.com/space/gold/1253574/Modify%20your%20Observer%20actions%20in%20ServiceNow"
format: markdown
---
The  Observer Actions  are a way to track any number of metrics on your ServiceNow instance. These metrics are then packed into messages and sent through MBS to   access   through your Observer portal.  Available Actions  Tracking Tasks  Action Description Purpose Interval Active Requests with Closed Items Will poll the request table for those which have requested items which are no longer active. Keep track of requests which are no longer valid/necessary. Hourly Caller is deactivated on incidents Will poll the incident table for active records whose caller is no longer active To track the   count   of incidents where the caller is no longer valid Hourly Approval on Closed Tasks Will poll the Approval table for approval requests on an inactive task Keep track of approvals which were not completed in time or properly. Hourly Approver is deactivated Will poll the Approval table for approval requests on where the assigned approver is inactive Keep track of approvals which were not assigned properly. Hourly Open Tasks with Assigned to Deactivated Will poll the Task table for those which are assigned to an inactive user To track when tasks are improperly assigned. Can also be easily modified to track the   count   of unassigned tasks. Hourly Users and Access Action Description Purpose Interval Local User Accounts Will poll the User table (sys_user) for a   count   of local users, by keying off the “source” column. Track the growth of local users on an instance. Daily External User Accounts Will poll the User table (sys_user) for a   count   of external users, by keying off the “source” column. Track the growth of external users on an instance. Daily Inactive Users Will poll the User table (sys_user) for a   count   of user's who have not logged in the last 60 days Track user   access /retention on an instance. Daily Aggregate Active User Roles Will aggregate the data for the   count   of user's who have been granted each role (sys_user_has_role) To track how much   access   has been granted to certain areas of the instance. Daily Application   Access   Count Will aggregate the data for the   count   of user's who have accessed certain applications, per   application . Done through polling the app usage table (ua_app_usage) To track the traffic of each   application On Interval Activity and Response Metrics Action Description Purpose Interval Import Set Queue Over the last 60 seconds how many import sets (sys_import_set) are in each state (processed/loading/loaded) Track how “backed up” the instance is in processing its import sets. On Interval Import Set Run Queue Over the last 60 seconds track the counts of all the states of the current Import Set Runs (sys_import_set_runs) Track the current processing of the Import Sets. On Interval Customer Updates Over the last 60 seconds how many customer updates were made (those which are tracked in sys_update_xml) Track how much work is being performed on the instance. On Interval Email Queue Over the last 60 seconds track how many emails (sys_email) are in each state are in the instance. Track how many emails you are generating compared to how quickly you are sending them out. On Interval Observe Nodes Track the computing/sql metrics of each node (as well as averaged) on the instance Track the CPU usage, response metrics, SQL response metrics, available semaphores, worker threads, etc. Type “ stats.do ” in the filter navigator for an example. On Interval Other Action Description Purpose Run on Login Failed Ran when the event “login.failure” is fired Track login failures on an instance as well as the common users which see this. Daily Health Check Ran nightly to capture a common set of data. You can read more about the metrics  here . Procedure To make changes to the  Observer actions , follow these steps: Similar topics Contact Perspectium Support US:  1 888 620 8880 UK:  44 208 068 5953 support@perspectium.com