---
title: "Create Perspectium Inserts from ServiceNow Dispatch'r rule"
canonical: "https://docs.perspectium.com/space/fluorineplus/2621616/Create%20Perspectium%20Inserts%20from%20ServiceNow%20Dispatch'r%20rule"
format: markdown
---
The  Perspectium Inserts from ServiceNow Dispatch'r rule  prevents incoming ServiceNow incidents from being shared back out of Freshdesk.  Learn more about Freshdesk Dispatch'r rules . Prerequisites  You must have the Freshdesk  Admin  role to complete the procedure described below.  You will first need to  create custom Freshdesk ticket fields . Procedure To create the Perspectium Inserts from ServiceNow Dispatch'r rule, follow these steps: 1.  Log into Freshdesk and navigate to    Admin  >  Dispatch'r  (under  Helpdesk Productivity ). 2.  In the upper right-hand corner of the  Dispatch'r Rules  screen, click  New Rule . 3.  In the resulting form, type  Perspectium Inserts from ServiceNow  for the  Rule Name .  4.  Under  Conditions , choose the  Match ALL of the below  option and make sure that the    (ticket)  option is selected. Then, from the dropdowns, select  Updated Via  >  is  and type/select  Webservice  in the the textbox.  5.  Click    Add new condition . From the dropdowns, select  Type  >  is  and type/select  Incident . 6.  Under  Actions , select  Set Updated Via as  >  Freshdesk .  7.  At the bottom right-hand corner of the screen, click  Save  to finish creating the Dispatch'r rule. Next steps Create Freshdesk Observer rules Similar topics Contact Perspectium Support US:  1 888 620 8880 UK:  44 208 068 5953 support@perspectium.com