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title: "Create Freshdesk Dispatch'r rules"
canonical: "https://docs.perspectium.com/space/fluorineplus/2621612/Create%20Freshdesk%20Dispatch'r%20rules"
format: markdown
---
Freshdesk's Dispatch’r rules  are business rules that support service desk workflows by performing predefined actions on newly created tickets. Dispatch'r rules can be used to automatically categorize, prioritize, and/or assign incoming tickets to the right agent in your team, based on the conditions you specify. You will need to create the following 2 Dispatch'r rules to enable the sharing of newly created Freshdesk tickets to your ServiceNow instance. Similar topics Contact Perspectium Support US:  1 888 620 8880 UK:  44 208 068 5953 support@perspectium.com