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title: "ServiceBond for AWS mappings"
canonical: "https://docs.perspectium.com/space/fluorineplus/2621532/ServiceBond%20for%20AWS%20mappings"
format: markdown
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Default Mappings for ServiceNow incidents AWS Support Center case  fields will be e-bonded with and mapped to relevant  ServiceNow incident  fields in your ServiceBond for AWS integration. The  default field mappings  among AWS Support Center cases and ServiceNow incidents are detailed below: AWS Support Center case field ServiceNow incident field Notes Type Category Category Subcategory You will need to request the AWS Category/Subcategory update set from  Perspectium Support  and commit this update set to your ServiceNow instance in order for the default AWS Support Center field values to be correctly mapped to ServiceNow Subcategory field values. Correspondence Comments Severity Priority ServiceNow  critical  Priority = AWS Support Center  urgent  Severity ServiceNow  high  Priority = AWS Support Center  high  Severity ServiceNow  moderate  Priority = AWS Support Center  normal  Severity ServiceNow  low  Priority = AWS Support Center  low  Severity Correspondence Attachments A maximum of 3  ServiceNow Attachments can be synced with AWS Support Center Correspondence each time a ServiceNow incident is created or updated Additional Contacts Watch List ServiceNow Watch List values must be in  email address  format to successfully sync with AWS Support Center Additional Contacts Subject Short Description Trying to map your AWS Support Center cases to fields in another app? Contact   Perspectium Support   for a guided setup. Similar topics Contact Perspectium Support US:  1 888 620 8880 UK:  44 208 068 5953 support@perspectium.com