---
title: "ServiceNow Upgrade - Jakarta (Legacy)"
canonical: "https://docs.perspectium.com/space/earlierReleases/1442214/ServiceNow%20Upgrade%20-%20Jakarta%20(Legacy)"
format: markdown
---
Jakarta introduces some constraints to some of our components which can cause your Replication to not function properly.

A way to diagnose that you are running into this error is the following log message in the Perspectium Logs:


| **Type** | **Name** | **Value** |
| --- | --- | --- |
| Error | Perspectium.processMultiOutput | Error processing shared queue (your queue) on (your endpoint URL): InternalError: Object object has exceeded maximum permitted size of 268435456 |


You will also see messages not being marked to the **sent** state. This all may take a larger volume to develop, so you may not see it right away.

# Instructions

There are two approaches:

## Upgrade to 3.24.0

1. Upgrade to <span style="color: #000000">v3.24.0</span> of the Replicator Update Set, or greater.
2. Check if you have a specific Perspectium Property set
  1. This can be done by going to the following link (replace example with your instance)
  2. https://example.service-now.com/u_psp_properties_list.do?sysparm_query=u_name%3Dcom.perspectium.outbound.process_message_set
  3. If this property exists and the “Value = false” you are good to go. If this property does not exist or the “Value = true” than proceed to the next step.
3. Create a Perspectium Property to disable message set processing
  1. This can be done by going to the following link (replace example with your instance) and submitting the property. This link will just pre-seed the form.
  2. https://example.service-now.com/nav_to.do?uri=u_psp_properties.do?sys_id=-1%26sysparm_query=u_name=com.perspectium.outbound.process_message_set^u_value=false^u_type=boolean

## Upgrade to Argon

1. If you upgrade to <span style="color: #000000">Argon</span> or newer of the Replicator Update Set, no further action is required. (Note the naming convention for our versions following 3.26.0 will be alphabetical, starting with Argon).

# Changes

This property change will not subtract from the data you are sending out. It will disable the Message Set processing as we are posting data. This is a reporting tool which we are discontinuing in future update sets.

# Extra

Please contact [support@perspectium.com](mailto:support@perspectium.com) if you have any questions or issues and we can help guide you on how you can patch your current Update Set to avoid this.