---
title: "ServiceNow <> Zendesk Integration (Legacy)"
canonical: "https://docs.perspectium.com/space/earlierReleases/1442198/ServiceNow%20%3C%3E%20Zendesk%20Integration%20(Legacy)"
format: markdown
---
This is a legacy feature so it has restricted permissions for Perspectium employees only - it is intended for internal use with customers on a need-by-need basis.  Create a ServiceNowId Field First, click on the  gear  icon on the left side. Then find the  Ticket Fields  section and click  Add Field  to create two new text fields named   Correlation Id   and   Correlation Display . Creating a Webhook From the  gear  icon, find the  Extensions  section and click the  add target  link. Find  HTTP Target . Here is how to fill out the form: Title :   Perspectium CreateIncident Webhook URL:   <perspectium-server> /siam/CreateIncident?instance= <ServiceNow-Instance> &provider=zendesk Method :   POST Content type :   JSON Basic Authentication :   Enabled = true (add user and password provided) Next, find the  Triggers  section and click  Add trigger . Here is how to fill out the form: Trigger name :   Perspectium INSERTs ServiceNow Webhook Conditions : Meet ALL of the following conditions: Update Via is not Web service Meet ANY of the following conditions: Ticket is Created Action :   Notify Target <Extension name from above> The JSON body will look something like this: {
  "request": {
    "requester": "{{ticket.assignee.name}}",
    "id" : "{{ticket.id}}",
    "subject": "{{ticket.title}}",
    "type" : "incident",
    "correlation_id" : "{{ticket.ticket_field_<Correlation Id field number from above>}}",
    "correlation_display" : "{{ticket.ticket_field_<Correlation Display field number from above>}}",
    "comment": "{{ticket.latest_comment}}",
	"attachments" : {
		"filename" : "{{ticket.latest_comment.attachments.attachment.filename}}",
		"data" : "{{ticket.latest_comment.attachments.attachment.url}}"
		}
	}
} Enable Zendesk API Click the API li nk in the  Channels  section and enable Password Access as shown in the image below: