---
title: "Create Perspectium Updates from ServiceNow Observer rule"
canonical: "https://docs.perspectium.com/space/Krypton/721166/Create%20Perspectium%20Updates%20from%20ServiceNow%20Observer%20rule"
format: markdown
---
The  Perspectium Updates from ServiceNow Observer rule  prevents incoming ServiceNow incident updates from being shared back out of Freshservice.  Learn more about Freshdesk Observer rules . Prerequisites  You must have the Freshdesk  Admin  role to complete the procedure described below.  You will first need to  create custom Freshdesk ticket fields . Procedure To create custom the Perspectium Updates from ServiceNow Observer rule, follow these steps: 1.  Log into Freshdesk and navigate to    Admin  >  Observer  (under  Helpdesk Productivity ). 2.  In the upper right-hand corner of the  Observer Rules  screen, click  New Rule . 3.  In the resulting form, type  Perspectium Updates from ServiceNow  for the  Rule Name .  4.  Under  When an action performed by... , select  Agent or Requester . 5.  Under  involves any of these events , select  Ticket is  >  updated  from the dropdowns. 6.  Under  on tickets with these properties , choose the  Match ALL of the below  option and make sure that the    (ticket)  option is selected. Then, from the dropdowns, select  Type  >  Is  and type/select  Incident .  7.  Click    Add new condition . From the dropdowns, select  Updated Via  >  Is  and type/select  Webservice . 8.  Under  perform these actions , select  Set Updated Via as  >  Freshdesk . 9.  At the bottom right-hand corner of the screen, click  Save  to finish creating the Observer rule. Next steps Create Perspectium Add Notes ServiceNow Observer rule