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title: "Create Perspectium Add Notes ServiceNow workflow"
canonical: "https://docs.perspectium.com/space/Krypton/721144/Create%20Perspectium%20Add%20Notes%20ServiceNow%20workflow"
format: markdown
---
The  Perspectium Add Notes ServiceNow  workflow enables the sharing of any public notes to your ServiceNow instance. This workflow also prevents incoming ServiceNow incident comments from being shared back out of Freshservice.  Learn more about Freshservice workflows . Prerequisites   You will first need to  create custom Freshservice Ticket fields .  You must have the Freshservice  Admin  role to complete the procedure described below. Procedure To create the Perspectium Inserts ServiceNow workflow, follow these steps: