---
title: "Create custom Freshservice ticket fields"
canonical: "https://docs.perspectium.com/space/Krypton/721138/Create%20custom%20Freshservice%20ticket%20fields"
format: markdown
---
To enable a Freshservice service integration with ServiceNow, 2 custom fields will need to be created for tickets:  CorrelationID  and  Updated Via . These fields must be created for Freshservice tickets so that fields can properly be mapped between Freshservice and ServiceNow when records are sent through the Perspectium Mesh. Prerequisites  You must have the Freshservice  Admin  role to complete the procedure described below. Procedure To create custom ticket fields for your Freshservice service integration, follow these steps: 1.  Log into Freshservice and navigate to    Admin  >  Form Fields  (under  General Settings ). 2.  Under the Ticket Fields tab, click   to create a Single Line Text field. 3.  Uncheck the  Displayed to requester  box. Then, type  Correlation Id  as the Field Name (under For Agents) and click  Done  to finish creating this custom field. 4.  At the top of the screen under Ticket Fields, click   to create a Dropdown field. 5.  Uncheck the  Displayed to requester  box. Then, type  Updated Via  as the Field Name (under For Agents) and click    Add item  to add 3 status choices:  Freshservice ,  Webservice , and  Note . Finally, click  Done  to finish creating this custom field. Next step Create Perspectium Inserts ServiceNow workflow