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title: "Share Out Salesforce Case Records to ServiceNow"
canonical: "https://docs.perspectium.com/space/Krypton/721048/Share%20Out%20Salesforce%20Case%20Records%20to%20ServiceNow"
format: markdown
---
Case records can be shared out of Salesforce and transformed into incident records in ServiceNow by completing the steps described in the procedure below: Complete  the steps to set up a   ServiceNow-Salesforce SIAM integration . In ServiceNow's left side navigation window, navigate to   Perspectium   >   Control and Configuration   >   All Scheduled Jobs   or simply type and then click   All Scheduled Jobs . Locate and click into the   Perspectium Get Case Records From Salesforce   scheduled job record. At the top right-hand corner of the scheduled job form, click   Execute Now .  Note that the Salesforce case's   Subject   field value will appear in the ServiceNow incident's   Short description   field, and the Salesforce case's   Description   field value will appear in the ServiceNow incident's   Description   field. NOTE:  By default, Salesforce Case records that were created   in the past 5 minutes ONLY   will be shared out to ServiceNow. To change this time threshold, modify the value for the   timeDelta   variable within the   Perspectium Get Case Records From Salesforce   scheduled job.   For example , changing the   timeDelta   value to   01:30:00   will cause the scheduled job to share out Salesforce cases created within the past 1 hour and 30 minutes, when executed. NOTE:  Only newly created Salesforce case records will be shared out to ServiceNow. Case records that are updated or deleted within thetimeDeltathreshold will not be shared out.