---
title: "Create custom Freshservice ticket fields"
canonical: "https://docs.perspectium.com/space/Iodine/1705343/Create%20custom%20Freshservice%20ticket%20fields"
format: markdown
---
To enable a Freshservice service integration with ServiceNow, 2 custom fields will need to be created for tickets: **CorrelationID** and **Updated Via**. These fields must be created for Freshservice tickets so that fields can properly be mapped between Freshservice and ServiceNow when records are sent through the Perspectium Mesh.

## **Prerequisites**

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:warning: You must have the Freshservice **Admin** role to complete the procedure described below.

## **Procedure**

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To create custom ticket fields for your Freshservice service integration, follow these steps:

**1.** Log into Freshservice and navigate to > Macro (inline-media-image)

 **Admin** > **Form Fields** (under **General Settings**).

**2.** Under the Ticket Fields tab, click > Macro (inline-media-image)

 to create a Single Line Text field.

**3.** Uncheck the **Displayed to requester** box. Then, type **Correlation Id** as the Field Name (under For Agents) and click **Done** to finish creating this custom field.

![image](media://0038e402-37d2-4fc9-82a4-51f9ac01bab0)


**4.** At the top of the screen under Ticket Fields, click > Macro (inline-media-image)

 to create a Dropdown field.

**5. **Uncheck the **Displayed to requester** box. Then, type **Updated Via** as the Field Name (under For Agents) and click :plus: **Add item** to add 3 status choices: **Freshservice**, **Webservice**, and **Note**. Finally, click **Done** to finish creating this custom field.

![image](media://dbb3f455-6322-4243-b249-2947fc9a089a)


## **Next step**

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[Create Perspectium Inserts ServiceNow workflow](https://docs-perspectium.atlassian.net/wiki/spaces/Iodine/pages/1705347)