Once you have successfully created a group share, there are a variety of related features you can take advantage of.
Explore them below!
This feature allows you to run bulk shares in your group share, if you didn't set up a schedule when you first created the group share. Here's how to execute bulk shares in an existing group share on demand:
This feature allows you to reorder the sharing of bulk shares in your group share. By default, your group share will run the bulk shares in the order that they were added.
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This Perspectium feature offers built-in templates for common service management processes that you can use, or you can create your own custom templates to apply to multiple shares within the same group.
View your built-in tables at Perspectium > Perspectium Core > Shares > Group Shares > View Templates.
You need a template_editor_global or admin role to view templates. |
Here are the built-in templates included in the Perspectium update set for ServiceNow:
Template name | Tables included in template | Description |
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Incident Management PSP Template | Incident, User, Business Service, Configuration Item, Group, Problem, Change Request, Workflow Activity, Task, Location, Execution Plan Task, Execution Plan, Company | Includes datas related to interruptions in IT services or reductions in IT service quality. This template will replicate the tables needed to have your incident management in sync with other instances. |
Service Catalog Sync PSP Template | Catalog Item, Variable, Variable Set, Catalog Client Scripts, Catalog UI Policy, Catalog Item Category, Available for Groups, Not Available for Groups, Available for Companies, Not Available for Companies, Available for Departments, Not Available for Departments, Available at Locations, Not Available at Locations, Available for Users, Not Available for Users, Approving Groups, Approving Users, Rule | Includes data related to customer-facing or internal IT services that comprise a typical IT service portfolio. This template will replicate the tables needed to have your service catalog in sync with other instances. |
CMDB Analytics PSP Template | Includes data typically found in a configuration management database (CMDB) to be used for the analysis of IT configuration items. This template will replicate the tables needed to have your CMDB in sync with other instances. | |
Catalog Tasks PSP Template | Application, Catalog Item, Catalog Task, Category, Company, Configuration Item, Group, Hardware Catalog, Order guide, Product model, Request, Requested Item, Software catalog, Sys Plugins, User, Variable, Workflow, Workflow Activity, Workflow Activity Definition, Workflow Stage, Workflow version | Includes data related to service catalog requests that requires approval. This template will replicate the tables needed to have your catalog tasks in sync with other instances. |
If you want to create a custom group share template, you need an itil or admin role to see the records in the list collector that contains the tables.
If you are committing your update set containing custom-created group templates to other instances, make sure to run the Perspectium finish install script. |
After creating a group share template, you can make changes as necessary. You cannot modify the built-in templates.
Here's how to modify a custom-created group share template:
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If you want to delete a custom-created group share template, here's how:
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