For ServiceNow tables such as Knowledge (kb_knowledge) that have HTML fields where you can embed images and videos, the Include embedded images/videos option for bulk shares will enable the sharing of embedded images and videos.

(info) NOTE: Only HTML and Translated HTML field types are supported for the sharing of embedded images and videos. If your field is any other type (such as String), then embedded images/videos will not be shared out properly. For more information, see HTML field type.

Prerequisites

(warning) First, you will need to follow the steps to get started with DataSync Express and create a bulk share.

Procedure

To share embedded images or videos with your bulk share, follow these steps:


Navigate to Bulk Share

Log into your sharing ServiceNow instance and navigate to Perspectium DataSync Express > DataSync Express > Bulk Share. Click into the bulk share that you want to include embedded images or videos with.


Include embedded images/videos

Under the Additional Settings tab, check the Include embedded images/videos box to enable the bulk sharing of embedded images or videos. Checking this option will automatically check the include attachment box, as embedded images and videos are stored in ServiceNow's sys_attachment and sys_attachment_doc tables.



Click Update

In the bottom left-hand corner of the form, click Update to save your changes.