The Common Task document is an XML schema that contains default fields for mapping task form values from one system to another. The common task format mirrors what one would see in an ITIL view of a Task form with related lists expressed in embedded XML form.

Common Task Sample

A sample Common Task looks like this:

<common_task>
    <active/>
    <activity_due/>
    <additional_assignee_list/>
    <approval>not requested</approval>
    <approval_history/>
    <approval_set/>
    <assigned_to/>
    <assignment_group/>
    <attachments>
        <attachment>
            <data />
            <size_bytes />
            <file_name />
            <sys_id />
            <content_type />
        </attachment>
    </attachments>
    <business_duration/>
    <business_service/>
    <calendar_duration/>
    <closed_at/>
    <closed_by/>
    <close_notes/>
    <cmdb_ci/>
    <comments/>
    <comments_and_work_notes/>
    <company/>
    <contact_type/>
    <correlation_display/>
    <correlation_id/>
    <delivery_plan/>
    <delivery_task/>
    <description/>
    <due_date/>
    <escalation/>
    <expected_start/>
    <follow_up/>
    <group_list/>
    <impact/>
    <knowledge/>
    <location/>
    <made_sla/>
    <number/>
    <opened_at/>
    <opened_by/>
    <order/>
    <parent/>
    <priority/>
    <provider/>
    <reassignment_count/>
    <rejection_goto/>
    <short_description/>
    <sla_due/>
    <state/>
    <sys_class_name/>
    <sys_created_by/>
    <sys_created_on/>
    <sys_domain/>
    <sys_domain_path/>
    <sys_id/>
    <sys_mod_count/>
    <sys_tags/>
    <sys_updated_by/>
    <sys_updated_on/>
    <time_worked/>
    <upon_approval/>
    <upon_reject/>
    <urgency/>
    <user_input/>
    <variables/>
    <watch_list/>
    <wf_activity/>
    <work_end/>
    <work_notes/>
    <work_notes_list/>
    <work_start/>
</common_task>

Embedded Records

Embedded records are fields in the Common Task document that cannot be mapped by singular values. Instead, they are entirely different records included inside the Common Task document to be created on the subscribing system.

The following are examples of the embedded records in Common Task:

Attachment Embedded Record

The attachment field in the Common Task is an embedded record that, when populated, will create a new attachment on the system receiving the Common Task.

Table Map Source Field	Definition
data	Attachment data in an encoded string format
size_bytes	Measurement of how much the attachment data contains
file_name	Name of the attached file
sys_id	Unique record identifier of the attachment
content_type	Attachments content type (i.e jpeg, png, txt, etc.)