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You can configure your DataSync Agent to share data from ServiceNow or Salesforce to a MySQL database by changing some additional configurations in your agent.xml file.

Prerequisites

First, you will need to Install the DataSync Agent.

You will also need to create a ServiceNow dynamic share/bulk share.

Make sure to stop running your DataSync Agent before making any Agent configuration changes.

NOTE: The <schema_connection> password attribute is your salesforce password with your security token appended to it.

Procedure

To set up your DataSync Agent to share application data to a MySQL database, follow these steps:

Access your agent.xml configuration file

Navigate to the directory where you saved your agent.xml file when installing your DataSync Agent.

Update database directives to point to MySQL

Open your agent.xml file in a text editing application. Then, locate the <task> directive(s) within your <subscribe> directive, and update the following database-related directives:

Directive	Value to enter
<database_type>	mysql
<database_server>	URL for your MySQL database. If your database is installed on your local machine, set this value to localhost.
<database_port>	3306
<database_user>	Username used to access your MySQL database
<database_password>	Password used to access your MySQL database

Your agent.xml file should look similar to the example shown below:

<?xml version="1.0" encoding="ISO-8859-1" standalone="no"?>
<config>
   <agent>
      <share/>
      <subscribe>
         <task instances="1">
            <task_name>datasyncforservicenow_to_mysql_subscribe</task_name>
            <message_connection password="encrypted:vlOtU71yu8N/EFIJH85SSBtaIt7qEEfvqiqft9VZyYE=" queue="psp.out.replicator.testqueue" user="admin">https://testperspectium.net</message_connection>
            <instance_connection password="encrypted:vlOtU71yu8N/EFIJH85SSPN9aF0P5/YViVwPEVFcGW4=" user="test.user">https://myinstance.service-now.com</instance_connection>
            <handler>com.perspectium.replicator.sql.SQLSubscriber</handler>
            <decryption_key>The cow jumped over the moon</decryption_key>
            <database_type>mysql</database_type>
            <database_server>localhost</database_server>
            <database_port>3306</database_port>
            <database_user>root</database_user>
            <database_password>encrypted:vlOtU71yu8N/EFIJH85SSMoilKLTeJHQrNZPJ7c5tFU=</database_password>
            <database_parms>characterEncoding=UTF-8 &amp; useSSL=false &amp; serverTimezone=UTC</database_parms>
            <database_column_max_size>251</database_column_max_size>
            <database>psp_repl</database>
         </task>
      </subscribe>
      <max_reads_per_connect>4000</max_reads_per_connect>
      <polling_interval>5</polling_interval>
      <skip_message_set_processing/>
   </agent>
</config>

NOTE: For MySQL8 in the <database_parms> directive, parameters need to be separated by a space, an ampersand, and a following space ("parm=value & parm=value").

Save your agent.xml file

Save the changes you made to your agent.xml file and close the file.

Run your DataSync Agent

After configuring your agent.xml file to support replication to your MySQL database, start running your DataSync Agent again.