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Before you submit your newly created incident, you may have added multiple attachments. But in some Service Integrations, it can only process one attachments at a time. In Service Integration meshlets, since Jackson’s XML parser does not work with repeated elements, it also can only process one attachment at a time.


Procedure

To start sending attachments individually, follow these steps:



Access Dynamic Share

In your ServiceNow instance, go to Perspectium > Replicator > Dynamic Share. Click the dynamic share you are using for your integration.

Then, set the Business Rule Order to before.


Set a Before Share Script

Add the following to the Before Share Script and replace the <tag_name> with the appropriate tag name and <dynamic_share_sys_id> with the dynamic share sys_id: 

if (psp_action == "insert") {
	var pspA = new PerspectiumAttachment();
	pspA.sendIndividualAttachments(current, "deferred", <tag_name>, <dynamic_share_sys_id>); 
}

tinymce.emotions_dlg.information NOTE: If you create a record with multiple attachments, the first attachment will be inside the insert message while other attachments are in their separated messages.


Access Table Map

Access the table map for your integration by going to Perspectium Common Documents > PSP Common Table Maps.

In the related list towards the bottom of the form, search for the record with a target field set to attachments.

Then, replace <tag name> with the appropriate tag name. 

${TM:psp_attachment;table_sys_id=$[GR:sys_id];<tag name>;skip_insert;limit 1}



Access Transform Map

Access the transform map for your integration by going to Perspectium Common Documents > PSP Common Transform Maps.

In the Transform Script tab, look for the transform script starting with:

//onAfter for undeferring outbound messages, inactive by default 


Then, add the following script: 

 if (decodeData.indexOf("</attachments>") > -1) {
	outGR.name = outGR.name.replace("update", "attach");
 }

See the following example:



Create a new Script Action

Go to System Policy > Events > Script Actions. Click New. 

In the Event name field, select attachment.uploaded. Check the Active box.

Then, input the following script in the Script field:

(info) NOTE:  Replace <tag name> with the appropriate tag name and <shared queue> to the target queue you are using in the dynamic share.

pspShareUploaded();
function pspShareUploaded() {
    var pspRepl = new PerspectiumReplicator();
    var pspUtil = new PerspectiumUtil();
 
    var tableName = event.parm1;
    var tableSysId = event.parm2;
 
    var tgr = new GlideRecord(tableName);
    tgr.addQuery('sys_id', tableSysId);
    tgr.queryNoDomain();
    if (!tgr.next()) {
        return;
    }
 
    var op = "attach";
 
    var agr = new GlideRecord(event.table);
    agr.get(event.instance);
    if (pspUtil.recordHasTag(agr, <tag name>)) {
        return;
    }
 
    var qc = new GlideRecord('psp_replicate_conf');
    qc.addQuery('table_name', tableName);
    qc.addQuery('action_create', true);
    qc.addQuery("action_update", true);
    qc.addQuery("sync_direction", "share");
    qc.addQuery("active", "true");
    qc.addQuery("u_target_queue.u_name", <shared queue>);
    qc.query();
    while(qc.next()) { 
        // reset the message set counter each time we do a new share configuration
        pspRepl.messageSetCounter = {};
 
            var startedDateTime = gs.nowDateTime();
            // share record, setting tag to mark attachments
            if (tgr.operation() == "insert" || (tgr.isValidField("correlation_id") && tgr.correlation_id.nil())) {
                op = "deferred";
            }
           // try changing name from update to attach
 
            pspRepl.shareOneRecord(tgr, qc, tableName, op, <tag name>); 
        }
    }

Click Submit when you are done. 





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