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Service Gateway for Jira Service Desk allows you to connect your Jira Service Desk (JSD) instance with other Perspectium-supported ITSM applications, such as ServiceNow.
Prerequisites
You can either use a ServiceNow meshlet or install the Perspectium for ServiceNow update set on your instance. For more information on the difference between these two methods, please contact Perspectium Support.
Procedure
To get started with your Jira Service Desk Service Gateway integration, complete the following procedures that correspond to your integration:
Setting Up Jira Service Desk Instance and Meshlet
First, set up your JSD instance and meshlet for integration with ServiceNow. This step is required whether you use a ServiceNow meshlet or the Perspectium for ServiceNow update set.
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Setting Up ServiceNow Instance
Next, set up the ServiceNow side of the integration. There are two options for this portion of the integration.
Option 1: Using the Perspectium for ServiceNow Update Set
1. Perspectium for ServiceNow update set (AKA Perspectium Core). 2. Perspectium Common Endpoint update set 3. Perspectium Common Document update sets that correspond to the process being integrated. For example, if integrating incidents install Perspectium Common Incident. You can request download links for these update sets by contacting Perspectium Support.
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You will first need toOption 2: Using a ServiceNow MeshletThe ServiceNow meshlet makes HTTP requests directly to your ServiceNow instance in order to update and check for updates to your records. At the same time, it communicates with the JSD meshlet to receive/send updates from JSD.
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