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Perspectium Service Gateway is a solution that bundles process and services with cloud integration to facilitate automated Service Provider to Customer interactions. Service Gateway is composed of a ServiceNow native application that is deployed on the Service Provider’s ServiceNow instance, components in the Perspectium Integration Mesh for Message transformation and brokering, and a native application on your ITSM platform when available, or a mesh component, Meshlet, that interfaces with your platform.
Service Gateway can automate service requests and case management between Provider and Customer systems, manage multiple customers in a single environment securely and at scale, and deliver repeatable customer on-boarding with predefined services. Other features ranges from the following: