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ServiceBond for Jira Service Desk allows you to connect your Jira Service Desk (JSD) instance with other Perspectium-supported ITSM applications, such as ServiceNow.

Procedure

To get started with your Jira Service Desk ServiceBond integration, complete the

Bond Jira Service Desk with ServiceNow

To bond your ServiceNow instance's incident data with the data in your JSD instance, you can either use a ServiceNow Meshlet or install the Perspectium for ServiceNow instance on your update set.

For more information on the difference between these two methods, please contact Perspectium Support.

First, set up your JSD instance for integration with ServiceNow.

Setting Up Jira Service Desk Instance and Meshlet

Create administrator "integration user".

Set up JSD meshlet mappings and configuration file.

Setting Up ServiceNow Instance - Option 1: Using Perspectium for ServiceNow Update Set

Install the Perspectium for ServiceNow and Perspectium Common Endpoint Update Set on your ServiceNow instance.

Install the Common Document Update Sets that correspond to the process(es) being integrated. For example, if integrating Incidents install Perspectium Common Incident.

Configure a transform map for your process. For example, if integrating Incidents you can use or copy the default Common Incident to Incident transform map and customize it to your needs.

Procedure

Bond Jira Service Desk with ServiceNow

Setting Up Jira Service Desk Instance and Meshlet

Create administrator "integration user".

Set up JSD meshlet mappings and configuration file.

Setting Up ServiceNow Instance - Option 1: Using Perspectium for ServiceNow Update Set

Install the Perspectium for ServiceNow and Perspectium Common Endpoint Update Set on your ServiceNow instance.

Install the Common Document Update Sets that correspond to the process(es) being integrated. For example, if integrating Incidents install Perspectium Common Incident.

Configure a transform map for your process. For example, if integrating Incidents you can use or copy the default Common Incident to Incident transform map and customize it to your needs.

Configure an outbound and inbound table map for your process. In most cases you can use the default table maps for your respective process(es).

Create a ServiceNow shared and subscribed queue for JSD.

Create a ServiceNow dynamic share for JSD.

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Contact Perspectium Support

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support@perspectium.com