Navigate to Quick Actions

Log into Ivanti Service Manager and click the in the upper right-hand corner of the screen to access your settings. Then, on the left-hand side Settings panel, navigate to Business Objects (under Build). On the resulting page, select the table you want to integrate (Incident, Problem, etc.) to access business objects for the that table. Finally, in the upper right-hand corner of the resulting page, click Quick Actions.

 NOTE: This setup assumes you will sync data from your Ivanti incident table. To sync other data from Ivanti, contact Perspectium Support for a guided setup.

Create a web service script action

In the upper left-hand corner of the page, click Create New Actions. Then, scroll to the bottom of the actions menu and click Web Service Script.

Connect your Ivanti integration script

Click Enter action name and type Perspectium Create __________ (replace the blank with the integration you are doing, Perspectium Create Incident or Perspectium Create Task, etc.). Then, from the Connection dropdown, choose the web service connection you created earlier to connect the appropriate integration script with the web service script. Finally, click Save at the top of the form to save your changes.

Create additional web service script actions

Using Steps #1-3 as a guide, create additional web service script actions according to the table shown below.

This setup assumes you will sync data from your Ivanti incident table. 

NOTE: The Attachment and Notes tables will not appear in the list of icons on the Business Objects page. To access these tables, type the table name in the search bar labeled Find: in the upper right-hand corner of the screen.