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To configure your ServiceNow-Azure DevOps ServiceBond integration, you will need to create a ServiceNow dynamic share so that data can be shared out of your ServiceNow instance and into Azure DevOps. Dynamic shares allow for real time sharing of ServiceNow records as they are created, updated, and/or deleted. Creating a dynamic share for your Azure DevOps ServiceBond integration will ensure that data that is modified will be shared out from ServiceNow and into Azure DevOps in real time.

Prerequisites

(warning) You will first need to install 3 Perspectium update sets to your ServiceNow instance in the following order:

1. Perspectium Core update set

2. Perspectium Common Endpoint update set

3. Perspectium Common Incident update set

You can request download links for these update sets by contacting Perspectium Support.

Procedure

To create a dynamic share for your ServiceNow-Cherwell ServiceBond integration, follow these steps:


Create a ServiceNow shared queue for Cherwell

Log into your ServiceNow instance and navigate to Perspectium > Replicator > Shared Queues or simply type and then select Shared Queues in the Filter Navigator on the upper left-hand side of the screen. Then, click New. In the Name field, type psp.in.meshlet.cherwell. Finally, follow the remaining steps to create a ServiceNow shared queue.


Navigate to Dynamic Share

Navigate to Perspectium > Replicator > Dynamic Share or simply type Dynamic Share in the Filter Navigator on the upper left-hand side of the screen.


Choose the Incident to Common Incident table map

In the Table Map dropdown, select Incident to Common Incident.


Configure other dynamic share settings

From the Table dropdown, choose Incident, and from the Encryption Method dropdown, choose Base64 Encode only. Then, click the Trigger Conditions tab. From the Business Rule When dropdown, select before and type 50 as the Business Rule Order. Finally, choose psp.in.meshlet.cherwell as the Target Queue.


Save your dynamic share

Follow any remaining steps to create a ServiceNow dynamic share and click Submit to save your settings.




Next steps

Create a ServiceNow subscribed queue for Cherwell  



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support@perspectium.com